Originally Posted by
brunos
I don't think that outstations can play the law of large numbers.
HKKG now has one flight per day. If they have 4 F pax they don't have the staff for other Ulti. And the evening departure is the most busy time for third-party staff as this is the time when most European flights depart, as well as many to Australia and America.
With all due respect, this thread spends a lot on escort service and I understand that it can be useful (although not much needed at HKG where you will never take more than ten minutes to clear security+immigration). But I don't see how AF can guarantee the service at outstations. Setting the expectation that you will always get it is unrealistic and not a sufficient reason to get "mad"
.
We are not talking about large numbers here. How many Ulti does an outstation see ? One once in a while. And, as I said, HKG was one of the station that was providing consistently good service to the Ultimate members and in the same conditions as of today (i.e. one flight late evening), so nothing different last week vs previous occasions.
Indeed, this thread is talking a lot about escort and expedited services. Why ? Simply because this is the most important benefit (along with reserved lounge area) for very frequent travelers like Ulti/HON/etc. Most of the rest is in the nice-to-have category. And this needs to be provided as a consistent perk and not just sometimes, if the weather is nice or if the agents are in a good mood that particular day. To have now “tested” a very significant number of airports since I am Ulti, I can tell you that it is just a question of goodwill and professionalism under the management of the station manager. I have seen outstations with limited ressources providing extraordinary/top notch service while some others with plenty of staff and at non-peak times did not want to move a finger remaining on super lazy mode. What made me upset in HKG is that it was a “consistent” station until now.
Originally Posted by
brunos
BTW Goldorak, the typhoon is slowly moving away but it was a bad one. Five out of eight of my big trees are down. Flooding is bad. Hope that HKG did not get damaged like KIX. Update: HKG just announce that it will resume normal operation in the morning. Great news.
happy to know that you are safe.