Hi there,

I am really not sure where this question goes..but here is my situation. I flew
BOS-YYZ-AMS on Air Canada Express connecting to Jet Airways. (Will never
do this again but that is another story). My ticket was purchased via our
corporate travel agency has a ticket number that starts with 589. This is all
one ticket. On my way to AMS my baggage arrived 30 hours after I arrived.
I had to purchase some items until the bag arrived. My questions relate to
filing compensation report and need guidance. (Flight was in J class)
At AMS, Jet airways used KLM as the baggage agent and I filed a report
with them. Their documentation suggests I talk to 9W further with some
India numbers on the document. 9W website suggests that the originating
carrier (Air Canada) in this case is responsible for any compensation.
I am confused. Can someone tell me the right way to do this ? Is there
a link to file expense claims on 9W website ? or Should I start with
Air Canada ?
My concern is that they both will point at each other and me not getting
reimbursed... Please advise...Thanks.