Originally Posted by
wtigerFF
That's strange. I've always gotten an email acknowledgement when I've submitted a missing stay request via the web and I've submitted a lot of them in the last several months. Amazingly, I haven't had to do it since the integration.
Actually some hours later I got an email acknowledgement from SPG about the two missing stay requests (one missing stay was a Marriott property, one an SPG property).
So far nothing has happened beyond that. I guess I wait until ten business days pass from when I submitted the missing stays then try to escalate somehow.
I'm missing two stays from early September. I'll wait until ten days pass on those then submit using the same system. This continues to be very frustrating. If this truly requires fixing each missing stay manually I can't imagine it's going to be easy to clear the backlog with hundreds of thousands of stays piling up each day that aren't posting in an automated way. Could they at least prioritize frequent travelers with status?