FlyerTalk Forums - View Single Post - Qantas 1-800-227-4500 - does a human ever answer the call?
Old Sep 15, 2018 | 9:13 am
  #4  
Happy
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jul 2003
Location: Florida
Posts: 30,341
Originally Posted by Mwenenzi
If is about this flight you need to talk to AS, as it an AS award.

https://www.flyertalk.com/forum/30201389-post1213.html

https://www.flyertalk.com/forum/30205152-post111.html


I doubt if a phone ticket agent will be able to assist with ticketing of partner award that has changed.
Note it is Saturday afternoon in Australia now. Maybe Monday before anything is done.
Originally Posted by og
If the issue is the amount of time it takes for ticketting, then the time can vary between seconds and many days (sometime weeks). But it happens before departure. Its frustratingly slow when you want it to be fast. This is nothing new to the phone agents.

The trick to getting priority phone agent attention is to have high QF status - the computer figures this out when you enter your QF FF number at the start of the call.

[MENTION=6129]Mwenenzi[/MENTION]
Yes, it is the flight I posted questions on.

I am not trying to get QF to assist the reservation.

What I am hoping is to find out from QF whether said reservation has a VALID ticket attached - that is, the Ticket they see in their system, REFLECTS the new flight, and not the original flight. The phone agent generally can tell if a reservation has a VALID ticket or not.

(the step to verify with partner on proper ticketing is from experiences in the past, learned it from Air NZ long time ago when UA agent failed to reticket a reservation on schedule change. plus subsequent changes. When I called NZ to inquire something, the kind NZ agent told me that "You may want to call your travel agent to ticket this reservation. Right now, you have a reservation but NOT ticketed yet. You NEED a ticket to fly.")

Because AS is not on Amadeus system, I cannot even use Amadeus to check the 027 ticket details.
Long time ago on the Saudia airlines site it seemed it could pull up any ticket issued by IATA member. But that "safety blanket" was yanked away years ago so now we are really at the mercy of the competence of airline agents, and more importantly, we need to rely on our own knowledge and initiatives to protect our travel plans.


Right now the 3rd AS international agent insisted the OLD ticket numbers are the tickets that good for the New, changed flight. I have doubt on this because these tickets are actually issued PRIOR to the change, automatically by AS system on a 15 min schedule change of the departure time on the MEL-LAX flight, PRIOR to the change made on the SYD-MEL flight. So it can't be that.

The possible nightmare would be, we arrive SYD in the afternoon but were told we were treated a no show on our original 10am flight, therefore our next day MEL-LAX flight is automatically cancelled.... That would be a horrible thing to happen.

@og
Thanks for the trick. I do have a QF FF number but it is just at the member level, so not sure if it helps at all.

Last edited by Happy; Sep 15, 2018 at 9:37 am
Happy is offline