Originally Posted by rangerss75

I have never been quite sure who is responsible for crediting bonus point from promotions, if you are lucky enough to get them credited at all. In March this year I had registered for a bonus offer for stays in the USA and when I queried the missing points, I was told I had not registered for the bonus. This was the second time this had happened. I know I did register. Why would I not register for a USA offer when I knew I was going to be in the USA during the validity of the offer? But I had no proof. Unlike other loyalty schemes, details of offers for which you register are shown nowhere on your profile, a suggestion I have made to accor rewards but which, of course, has not ben taken up.

So when I registered for two offers duting the summer, I took a screenshot/screencapture of the page telling me I had registered for the offer. The bonus points from one promotion (in the UK) went through. I even noticed that the bonus appeared at exactly the same time as the ordinary points, so I guess it was triggered by the hotel posting those. But nothing at all has appeared for a French promotion, even after staying in three different hotels. Five days ago, I sent in a request for the points to be credited and included the screenshot/screencapture, but other than acknowledgement that my request had been received and would be dealt with 'as soon as possible', I have heard nothing. Now another the points for another French hotel stay have not registered anything at at all, a week after check-out. I asked for an receipt to be emailed to me when I checked out, but the member of staff said, 'here's a printed version, that will do'. I hadn't time to argue because I needed to go out for the airport shuttle I had booked to pick me up. In fact, that didn't come, so I came back in and remnded them I had a plane to catch. The same member of staff then disappeared to deal with that.

Should I first try and hurry them on the first request (non-appearance of bonus points) and how much longer should I wait? I am loathe to start a separate request for the stay for which nothinjg at all has posted, since presumably, unless they have dealt with my first request, the bonus points won't appear for that hotel either. And in any case, I shall have to scan the paper receipt (accor seeming, unlike other reward schemes, to be incapable of tracing your booking from the reference and membership number).

The worst feature of the programme is the frequent waste of time we have to spend on these matters.