Originally Posted by chinmoylad

It should be remembered that social media/the internet/online space also has a lot to answer for. There will eventually be a shocking stay at every resort (and it needs to compensated accordingly, as this one presumably was) - it happens. And it happens now, as it happened back then.
20, 30 years ago, it would be talked about within a small circle. Difference is, now it goes up on a forum, on Instagram, on TripAdvisor etc.

We often report the bad reviews on here - and this is not to discourage any reviewers from writing the negative reviews, we do actually need MORE of those because it provides a balance and also a warning - but how often do we report the amazing reviews, nevermind the decent/good ones? Does everyone on here who has ever reported a bad review also reported a decent stay? A good stay? An amazing stay? An out of this world stay?

There are plenty of an older generation who have told me they disliked their Aman stays, even back in the "heyday" of the late 80s and early 90s - whether it's because that's not what they were looking for from a trip, or it just didn't go as planned and they don't see the value proposition. It's not a unique phenomenon to now, despite the 'change in ownership' and leadership (which, again, isn't to say it isn't an issue - sure, I've seen some changes myself in the last ~5 or so years). But these reviews from back then would be within a small (if influential) circle; not a public forum/space like here or Instagram etc.

And that's true across every hotel, brand etc.

What is different, though, are the amount of 'fake' reviews (and these tend to mostly be positive) which probably didn't occur as much back then.