Originally Posted by
Wifie
I resorted to calling the IB helpline but the "gentleman" who answered understandably had a very strong Spanish accent and this, coupled with my hearing impairment, meant that I had to continually ask him to repeat everything. Eventually he heaved a huge sigh and hung up.
My wife called the IB line the other week to cancel tickets. Even with her being a Spanish speaker she couldn't understand what the chap at the other end was saying so hung up....she thinks the call centre was somewhere in Central America. She called again only this time she chose the English speaking option and got a lovely girl...they understood each other perfectly.