i hate to say I told you so but....

24 hours notice isn’t bad but still isn’t good enough really. I think they should have offered proactive rebooking as soon as the observatory drew that line towards HK. Allowing flexible people to change and lighten the load on the call centre staff who will predictably now have to handle thousands of passengers rebooking and the hours of holding to achieve this - a lose lose situation for all.

No system is perfect but I still think this could be improved.