Originally Posted by
Flying for Fun
In this post
here it was noted 24 to 48 hours.
James
James,
Appreciate the link but the short form does not work. FireFox blocked it saying it was not properly configured or whatever, claiming it isn't a secured connection...
Originally Posted by
Calculon
Has it been more than 5 days, yet? Because if not, you are worrying without much reason. Manual reticketing is a normal (though less common) process that happens on many airlines. A reservation made by an agent is not the same as one you might make yourself (a hold on AA, for example), and won’t “time out” after just a few days.
British Airways does this procedure and it can take much longer than 3-5 days. Your priority on the waiting list is based first on your departure date - the sooner your flight, the sooner it needs to be ticketed. On BA it can be more like “we’ll get to it before you have to fly”, so 5 days isn’t too bad by comparison.
Over the past 10 years I have redeemed probably more than 10 awards a year with various programs, including BA. So I believe I know a thing or two on various processes. I can tell you that some airlines' systems would purge the reservation after certain time not receiving a valid ticket. IB and LA are notorious for that. So much so that AA at one point has said IB award could not be held for more than 24 hours, ditto for LA. Both have had this kind of issues periodically in the past.
I understand the priority handling but the issue I am facing is, this is the Inbound part of the trip that happens in November. The Outbound happens much sooner, like 40 days before Inbound. Once we leave home, it would be very difficult to contact AS to sort things out if it remains unsettled. I really need this resolved much earlier than the Mid November departure on this.
I haven't had an award flying QF for quite a while. Previous awards were done with AA miles and I do not recall having same "Ticketing Error" issue.
What the International desk agent explained to me tonight was, when the reservation requires manual ticketing (due to ticketing error because the partner airline system did not ping back a confirmation according to her), the "specialty desk" would need to contact the liaison to get a manual confirmation and to ask the partner to ticket it. The last part threw me off because the partner does not issue the ticket, it is an AS 027 ticket issued by AS...
What is really puzzling to me is, if QF system shows the reservation in Manage Booking now shows the changed flight, that would mean QF system has confirmed back the seats. At one point last night when the agent got Ticketing Error, QF site lost the segment, only the MEL-LAX segment was showing.
One more peculiar thing is, this AS reservation despite SYD-MEL-LAX-FLL, it is displayed as MEL-LAX from the very beginning when I booked it online. Shouldn't it be SYD-MEL instead, if only one segment is shown as the name?
Originally Posted by
Flying for Fun
No, it was about 25 hours since Happy posted in the Flame Free Thread. No response there so Happy posted here too.
James
Correct.
At first I thought the Flame Free would have more responses due to supposedly the AS experts would browse and respond.
But t may be more pertinent to post on the QF redemption thread.