If is about this flight you need to talk to AS, as it an AS award.
https://www.flyertalk.com/forum/30201389-post1213.html
https://www.flyertalk.com/forum/30205152-post111.html
Originally Posted by
Happy
Did anyone have experiences on reticketing a AS QF award? How long it normally takes to get changed itinerary to reticket?
On Thursday around 6:30pm I called to change SYD-MEL segment from morning flight to late afternoon flight, on a SYD-MEL-LAX-FLL award. When the agent did the change she received a "Ticketing Error" from the system but after putting me on hold for a long time, she came back to tell me the change was done. But when I asked her the new eTicket numbers, she realized there was none - the booking is now in queue for reticketing according to her. I further asked exactly what that meant. She said it would mean manual reticketing.
I doubt if a phone ticket agent will be able to assist with ticketing of partner award that has changed.
Note it is Saturday afternoon in Australia now. Maybe Monday before anything is done.