FlyerTalk Forums - View Single Post - Qantas 1-800-227-4500 - does a human ever answer the call?
Old Sep 14, 2018 | 9:24 pm
  #2  
Mwenenzi
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If is about this flight you need to talk to AS, as it an AS award.

https://www.flyertalk.com/forum/30201389-post1213.html

https://www.flyertalk.com/forum/30205152-post111.html
Originally Posted by Happy
Did anyone have experiences on reticketing a AS QF award? How long it normally takes to get changed itinerary to reticket?

On Thursday around 6:30pm I called to change SYD-MEL segment from morning flight to late afternoon flight, on a SYD-MEL-LAX-FLL award. When the agent did the change she received a "Ticketing Error" from the system but after putting me on hold for a long time, she came back to tell me the change was done. But when I asked her the new eTicket numbers, she realized there was none - the booking is now in queue for reticketing according to her. I further asked exactly what that meant. She said it would mean manual reticketing.
I doubt if a phone ticket agent will be able to assist with ticketing of partner award that has changed.
Note it is Saturday afternoon in Australia now. Maybe Monday before anything is done.

Last edited by Mwenenzi; Sep 14, 2018 at 10:41 pm
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