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Thread: Cancelling/Changing Old SPG Reservations Post Aug 18 - Points Refund Delay
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Old Sep 14, 2018 | 10:52 am
  #136  
ismann
 
Join Date: Jul 2005
Location: NYC
Programs: DL Gold, AA Plat, SPG Gold
Posts: 383
Originally Posted by pwdump
Tweeted @spgassist How can I get the difference in points refunded for reservation at a property that now costs less points? I can't cancel and rebook because there is no points availability.

They asked me to DM reservation and account info. Points refunded in about 6 hours.

Note: I tried this same thing 3 times previously unsuccessfully, so try, try again.
What's the HUACA equivalent for Twitter? I tried DMing the same request to [MENTION=10904]spg[/MENTION]assist and got this response:

We do not have a way to override the system to return points unless the hotel has decreased the category. The only option to get the difference back would by cancelling your existing reservation and re-booking.
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