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Old Sep 14, 18, 5:50 am
  #14  
Tobias-UK
Ambassador, British Airways Executive Club
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 13,290
If you were at the gate 22 minutes prior to the scheduled departure time then you were involuntarily denied boarding and are entitled to IDB compensation. In these situations it is always best to to take a photograph of the screen as this should indicate the time and the status of the gate. The photograph should provide corroboration of your version of the timing.

Here is the information from Expert Flyer, unfortunately that doesn't assist you as it shows the flight was late leaving the gate.

Results from https://www.ExpertFlyer.com
Code:
Flight Status Search:
Departing on 13/09/18
Flying BA flight 503

Flight   Status           Depart Location  Depart Date                   Reliability  Arrive Location  Arrive Date
                          LIS              Scheduled: 13/09/18 18:45                  LHR              Scheduled: 13/09/18 21:20
BA 503   Landed           Term: 1          Estimated: 13/09/18 18:58     68% / 24m    Term: 3          Estimated: 13/09/18 21:28
                          Gate:            Actual: 13/09/18 18:58                     Gate:            Actual: 13/09/18 21:28
                                                                                      Baggage: 07


Comments:
"DOBA503/13SEP
* OPERATIONAL FLIGHT INFO *            BA 503   -1 TH 13SEP18   
CITY INFO                                       HOUR (LOCAL)  
  
LIS  ESTIMATED TIME OF DEPARTURE                1845            
     LEFT THE GATE                              1858            
     TOOK OFF                                   1914            
     ESTIMATED TIME OF ARRIVAL                  2126     LHR    
LHR  AIRCRAFT LANDED                            2123            
     ARRIVED                                    2128            
*1A PLANNED FLIGHT INFO*              BA 503   -1 TH 13SEP18    
APT ARR   DY DEP   DY CLASS/MEAL          EQP  GRND  EFT   TTL  
LIS          1845  TH JCDRI/M  YB/G       32A         2:35      
                      HKMLVNOQSGX/G                             
LHR 2120  TH                                                2:35                    
>"
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