Originally Posted by
cupsandsaucers
To be clear. We weren't waiting on board for 2.5hr before getting going. We boarded a plane. Then we're told. It was broken, deboarded and waited 2.5hr for its replacement to come along. I fed myself in the lounge but just found it a bit cheeky they didn't offer a gratis something or other on board. The delay was the difference between people getting home in time to see children and not.
I would say in your case access to the lounge covers of the duty of care requirement. And renders your comparison to Ryanair as somewhat irrelevant.
As you were fed and watered in the lounge I'm not sure what the issue here really is apart from being delayed?
Last edited by simons1; Sep 14, 2018 at 12:13 am