Originally Posted by
orbitmic
Do you know if the passengers who, unlike you, did not have lounge access were offered a F&B voucher during that period? This is the default way of providing duty of care, so if that was done, then no, I don't think BA had to also offer comped stuff onboard on that occasion (I mean I am against BoB in general and think they should provide something free on all occasions but I do not think that the delay makes a difference if the duty of care was already respected in the terminal).
Slightly geek observation on the above:
Last week I was on a delayed ZRH-LHR-XXX trip and the ZRH-LHR leg was badly delayed (over 2 hours). There was one announcement in the local gate area to collect a food voucher for which about 40 people jumped up and queued to collect. It took about 30secs per person and the voucher was for CHF12. A few at the back appeared to give up waiting and wandered off.
On arrival at Heathrow those who had missed connections were given a ticket folder including a new boarding pass, an apology letter and a voucher for GB10 except anyone who had collected a voucher in ZRH, in which case no GB voucher was included (this is based on a group of three of us travelling together).