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Thread: Direct Number to SPG Plat Line? Being passed off from MR to SPG
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Old Sep 13, 2018 | 1:50 am
  #7  
joakgarp
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Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 699
Originally Posted by Globehopper
Today I called the SPG Platinum Line, and spoke to a person who was not a Plat agent. He said that the Plat Line phone number had been discontinued.

I had to update my credit card details against an existing resveration. Normally I would do this on the web, but the website is so shaky I didn't want to risk losing my two hotel reservations.

He claimed that he could not look up my reservations unless I gave him a booking number.

This agent was so unprofessional that I was worried my confirmed reservations would be cancelled due to either malice or ineptness. The conversation ended when he hung up on me midsentence.
So did you do as you were told and called back with your reservations numbers? Your story seems incomplete and not making sense. ​​​​​​
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