Originally Posted by
bruinfever
Yea, I have had a bunch of incompetent CSR's tell me the reason my account balance is incorrect is because I haven't combined accounts. I'm not combining anything until this is resolved. Coming up on 4 weeks. The level of incompetence is just jaw-dropping. I cant understand how heads aren't rolling....
What if all this worrying you are doing could be rectified by simply combining? Just an FYI, before completing the combining, the system provides the pertinent information related to the accounts to be combined so you would theoretically be able to see if the points are there prior to finalizing combining accounts. If you didn't like what you see, then you could back out of the combining.