FlyerTalk Forums - View Single Post - FAQ : Marriott Bonvoy Stays/Points not posting [Master Thread]
Old Sep 12, 2018 | 11:09 am
  #78  
Points Scrounger
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Aug 2001
Location: RSW
Programs: HHonors - Diamond; IHG - Diamond; Marriott Bonvoy - Platinum
Posts: 14,278
Originally Posted by FlightNurse
Just got an email from Marriot. 9 business days later.

Hello Mr Flightnurse,

Thank you for sending us a copy of your hotel receipt. I hope you enjoyed your stay at Renaissance New York Hotel and apologize that it was not systematically credited to your account. I am delighted to help you and want to make sure you get the credit you deserve for staying with us.

Using the provided information, I have added all eligible credit to your Marriott Rewards account. You will see your points reflected on your online account summary at MarriottRewards.com within the next 24 hours.

If I can be of further assistance Mr Fligthnurse, please contact our customer service group at:

http://www.marriott.com/rewards/customer-support.mi

Thank you for choosing Marriott.

Sincerely,

Jaspreet Kaur
Marriott Rewards Guest Services

This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.

I'll check in the Morning to see if my points posted.
I received the same message today regarding an award stay that had been missing. The line item was there showing zero base + 1000 Platinum points as expected; however, the nights counter had not moved. When I checked again an hour or so later, the nights have been updated as well.
Points Scrounger is offline