Originally Posted by
Happy
It is a matter of cost analysis. Sure it can be made the way you described, at an additional cost that may not be deemed needed.
After all, the excluded countries are in such a small number that is much easier to list the excluded countries versus create a data base for all the possible countries a customer may decide to rent a car there. I would much rather Chase spend the money in providing the actual benefits then spend the money to create such a hardly needed data base. It MATTERS where the money is spent. The convenience you think is important to you, may not pass the cost analysis for adding such feature. The sad thing is not Chase and the Benefit Administrators not think of such, the sad thing is, people dont realize things ain't free. Everything carries a cost. Some cost just is not justified when much cheaper alternatives are available.
We agree that it matters where money is spent. Apparently we disagree about how much it would cost to maintain such a list. There is no incremental cost unless the list changes, and minimal cost to move a country from one column to another if its status changes. It seems to me that paying a representative to be available to answer a question that could be answered on-line is the more expensive choice.