Originally Posted by
rlnnpt
This is disgusting. You had to refute BA CS twice before they got to the heart of the issue. How many people would give up at the first or second hurdle? Not that you will receive anything personally, but I would love to see this escalated, this is customer service at its worst, and is simply not acceptable.
Realistically if there is an error its fully possible that the booking would look like something else has happened like a schedule change or other issue. It takes maybe a few minutes to look at the ticket,the itinerary history and the flights currently in the pnr to try and build an accurate picture of what has happened. Its not surprising they might think it was a couple of different things before finding the correct reason. Also they werent just rigidly sticking with one opinion, its like “i think it might be this” but they checked and investigated further.I dont know why its so terrible the agent didnt figure it out instantly!