Big thumbs up to the A3 call centre!

I was trying to book an itinerary for myself and it kept failing before it reached the payment page. I must have tried it five times.

Meanwhile, the fares kept going up and up.

Thinking that there was something quite amiss, I called the call centre and explained the situation. Got through within a couple of rings, which in itself is very pleasing.

She said she could see the attempts, and that the system was creating bookings but without confirming it, reducing the availability. It looked like some part of the system was failing for whatever reason, so she said she'd release the seats that were held for my failed bookings, said to try it as a guest without logging in, and then add the A3 number later. Come to think of it, the website was behaving a little oddly, with Javascript verification, so perhaps there was a system issue somewhere.

It all worked very well! The fares had come back down after she released the wrongly-held seats, and I could complete the booking.

Anyway, it all worked. So, big thumbs up to A3 call centre lady. I was rather impressed, and thankful.