Originally Posted by
ThatT1Feeling
BA apparently record their calls with customers. I sincerely hope that when you gave the agent your full card details etc., the recording was paused. It should be, and reputable organisations tell you that they're doing so. Otherwise it's full payment details stored on a voice recording for a non-defined period of time.
The way this normally works is when the agent clicks or enters the card payment field then the system automatically pauses on the card number until the agent has cleared the PAN number, expiry date and CVV , this ensures that the card details arent stored on the call recording.,