Originally Posted by
T8191
That was my thinking. Too much being outsourced, and with inadequate supervision/oversight from the centre.
“Penny wise, Pound foolish” springs to mind.
YOu are correct in this which I think BA and the banks dont do so well.
A company need both outside coverage of it as the best people wont want to work for one company on certain aspects. But you need a good in house team to understand all company needs. All companies need two arms these days, it appears some dont want to pay for this.