Originally Posted by
critten
united. saved card+switch device is nice but price scamming loyal elites is pretty crummy.
Originally Posted by
bocastephen
I know my old employer, a large tech firm, refused to reimburse inflight wifi expenses, and I can't imagine they were alone in this practice - so who is buying inflight wifi, especially at these prices?
Reality is my hourly rate when billing far exceeds this cost. This is one of the reasons that I can get away so much is because of having the wifi
option always me to bill and monitor clients, I'm in tech. But I don't appreciate being put over a barrel for it. If I saw the same price for everyone fine. But literally loyalty got you shafted in this instance. I try to do a flight a month so the subscription does not make sense for me.
Originally Posted by
eng3
The price is irrelevant to me.
All of my experiences with inflight WIFI have been the following:
1. Buy WIFI
2. Wifi doesnt work, stops working mid-way through the flight, etc
3. Request refund or complain to CS
4. Get refund OR voucher that far exceeds refund cost
Now I've only tried the WIFI a total of 5 times maybe.
My last response based on my last complaint 2 flights ago.
"I was concerned to hear of the difficulties you endured in regards to the availability of inflight WIFI on
.
o The experience you described is certainly not reflective of our commitment to providing our customers the highest level of service.
The comfort of our passengers is a primary focus for United Airlines. We fully appreciate that access to inflight amenities is fundamental to the complete enjoyment of your travel experience. Please know it is never our intent to inconvenience our passengers in any way. Allow me to apologize for the disappointment and inconvenience this matter presented.
I realize my apology cannot erase what happened, but I hope it helps to know we take your concerns very seriously. Please be assured your comments will be forwarded to appropriate senior management within our Inflight Service Division for internal review and necessary corrective action.
I do understand the value of your decision to fly with us. Please be assured we will always do our best to uphold the level of service you have come to expect. As a gesture of goodwill I have made a request for your MileagePlus account to be credited with bonus miles. I hope the bonus miles are accepted in the spirit intended; as tangible means of United Airlines acknowledging your disappointment in regards to this matter.
Additionally, please note that we recently operated a test flight from Houston to trouble shoot and resolve WIFI irregularities.
On behalf of United Airlines I want to thank you for your continued loyalty as a Premier Platinum member, we appreciate your business and look forward to welcoming you aboard again soon."
They gave me 10,000 miles.