Premium room awards gone under new Marriott program?
With Starwood we could pay higher prices for higher category award rooms if the basic award rooms were sold out. Is this no longer possible under the new program? Was trying to book an award night and the agent had no clue what I was asking for after she confirmed that there were no basic room awards available. Most frustrating...I was on hold for over 40 minutes to even get an agent and then she had no clue.