Originally Posted by
gsoltso
Again, you are trying to put words in my mouth. I stated that complaints on social media sites and accounts are handled differently than officially filed complaints - and rightly so.
Why is that rightfully so? Are complaints not complaints? Doesn't TSA have the ability to contact the reporting individual in either case? I think it's a whole different issue. TSA doesn't take complaints seriously or just doesn't care.
edit to add:
Why is TSA so big on Social,Media when it benefits TSA but not when the public uses it to address TSA?