Originally Posted by
Stanbury
Background -- Ms SWMBO Stanbury was on AC 825 AMS-YYZ on Sept 3 -- delayed by 5 hours due to an "electrical fault". She intends to make an EC261 claim. The FA's distributed white forms which, when completed and submitted on-line, will apparently result in one of the famous codes for a reduction on a future flight. Question -- am I right in supposing that it is better NOT to submit that form, at least at this stage, since AC may then take the position that accepting that offer would negate or replace the EC261 claim?
Just a quick update. Claim submitted Sept 6, 3 days ago, and an e-mail just received confirming that EUR 600 is due and will be paid by bank draft. So an extremely prompt response! The alternative offer is a voucher for $CDN 1300. Hm. Since we book BIZ TATL tickets several times a year, the voucher is not entirely out of the question. We are thinking it over. The issues we are thinking about are the loss of AQD and a possible reduction in business tax reduction if she takes the voucher. Have we forgotten anything?
The email specifically said that any other goodwill gesture was automatically cancelled -- which I guess is reasonable and only to be expected.
Thanks to all who provided advice on this -- especially to rankourabu for the draft letter.