Originally Posted by
lhrsfo
I don't see that taking the keys and locking it makes it acceptable. In fact, it makes it worse, as then the car isn't available to others and the lot won't be restocked - yet everyone else will go up to the car to try to get in. IMHO, "reserving" one or more cars when not present at them puts people's own wishes ahead of the convenience of others (to put it politely).
Totally disagree. And it did it today, too and will continue to. I see nothing wrong with it. At LAX, which I most often rent at, there are over 80 vehicles in PC alone. If I spot one I might like, I am going to take the keys from that vehicle, lock it and still look around a little more since it's a lot to take in all at once when the aisles are full (which they weren't completely today...and no restocking was going during the entire time I was looking). That's what Ultimate CHOICE means to me.