Hotel: Novotel Malacca (‘Melaka’), Malaysia
Status: Platinum
VIP Treatment:
Welcome Gift: None
Welcome Drink: None offered until enquired a second time (first enquiry resulted in rejection) - 1x Soft Drink from the lobby bar.
Upgrade: None - Downgraded from King to Twin with non-working air conditioning system. Both facing pool. (*A member of staff did later offer to move me back to my booked room (facing the pool), but I was in a hurry at this point..
Lounge Access: Provided when asked.
Reaction: Not coming back