FlyerTalk Forums - View Single Post - Citi retention offers (2018 - 2021)
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Old Sep 8, 2018 | 2:22 pm
  #329  
mia
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Originally Posted by akr1970akr
Citi must really hate all these internet data point reporting.
Maybe not. Issuers know that some of the people who call "to cancel" are bluffing, and they use algorithms to predict if we will really cancel. Processing SOME cancellation requests instantly is a way to create an element of risk for the cardholder who is just looking for a bonus, and when those experiences are reported it may discourage other bluffers from calling.
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