I can see your new around here. EY's IT stinks. Has done for years. These battles have been going on forever. You’ll get used to it
Or do what some of us have done - that’s ditched them as far as is possible - much easier
+1 NoY
AbuShisha, happens EVERY time for me too. I find that the Miles Request form on the EY Guest site to be useless. It's better to email the relevant Guest team directly.
I would try emailing
[email protected],
[email protected],
[email protected] or
[email protected] choose the one relevant to your status level.
Include PNR, Date(s), Flight Number(s) EY Guest number and class of travel.
On a recent email exchange I was informed that I was sending my emails to the "wrong" address -
[email protected] - which you would think was the right one!
Having checked our records we notice, your claim requests were addressed to [email protected]. In future, in case of missing miles for miles upgrade/plusgrade, we request you to email us at [email protected] to enable us to assist you on time and update your claim.
My latest request was dealt with in under 36 hours. That's fast for EY Guest
