Originally Posted by
andy1428
I too dislike the compensation culture, but as I use my compromised BA Amex card for multiple on line services, I have had to spend a considerable amount of time cancelling and updating card details on multiple sites. As far as I am aware I haven't suffered a direct loss, but I have suffered considerable loss of time and a great deal of hassle.
How do I go about obtaining some redress for this?
Originally Posted by
Tiger_lily
Doesn’t Article 82 of GDPR cover this under “non-material” loss?
andy1428, welcome to FT and the BA forum.
I think we can be fairly certain that the message coming from BA about ensuring everyone affected is compensated is only intended to cover direct financial loss when it comes to monetary payments. I would be surprised if BA paid out for anything else voluntarily, and legal action may be required.
Tiger_lily outlines one possible route which you could use - although you are going to have to quantify the non-material loss if you choose to do that.
In the circumstances I’d sit it out a few days and wait, particularly if you have status with BA. After the last IT issue BA took several days to formulate a discretionary compensation package, which turned out to be a status extension for a year. They may well (indeed, are likely to) look to do something again over the next few days that might - or might not - satisfy you. Once that pans out you can start making decisions on how to move forward.