Originally Posted by
A380 Flyer
Yeah, my bank told me they could see 2 attempts to take payment... but both times the transaction failed. My bank also didn't know the reason.
I think I am going to have to cancel this booking, and head to the Hotel Jen Orchardgateway instead (or the Andaz). Ridiculous that in 2018 people still need credit card to make hotel bookings.
It's not a credit card vs. debit booking. MAR doesn't discriminate between the two methods of payment. Seriously it doesn't.
It really sounds like a specific property issue. If I were you I'd contact the property again & tell them the bank can see the attempts. If you're willing to do this, i'd conference call the hotel/bank & let them talk to each other & let them figure out the problem (might come in handy to hear the conversation in case you run into it again).
BTW - the Poland example I gave above that friend told me about when we were chatting int'l stuff. Debit card situation. This was after check-in; a bit of a long stay, The Poland bank considered every attempt by MAR to do a pre-authorization as an actual charge, even though it wasn't. MAR's system, if there is a decline, is to attempt to authorize each day. So the 'charge' kept adding on on the Polish side/way over limit. The guest contacted the bank who said the 'charges' would drop off after 7 days, so the hotel (which knew the guest) temporarily switched him to a cash payment so MAR software wouldn't keep piling on. After 7 days, the 'charges' (even though they weren't) dropped & they were able to charge the stay then.
Friend is dealing w/ another Polish guest in the same situation, so it really is dependent upon bank/country.
Cheers.