Originally Posted by
RogerD408
It's not uncommon for second room to go missing. I think some back-office agents figure only points for one room to be the rule like it is for nights. Did you pickup the folios for both rooms? Submitting a missing stay report may get someone to look at it. Remember, you need to pay for both rooms to get credit, so if someone else paid, you may be out of luck.
Wait. This is news to me. If someone else pays - another individual - not a room block, not master billing, not insurance, not a company, but a person - I still do not get points? I am asking because I have received points this way before and told that if it was a company paying, I would not, but if it is an individual, I would.