Originally Posted by FlyingGarden

Did try amex today to find out their advice but line nor recognised or busy, but a reassuring email did appear later today that they are monitoring the account and no further action from me needed.

What is galling is that on twitter, the BA team is highlighting that it was just flight bookings, rather than flight+hotel why could the email from BA not highlight this or they send a second subsequent email.

On the compensation side of things, things could get interesting given with the details hackers now have for phishing attempts and more, plus the ongoing hassle of spotting is this is a real BA email with a link to sale or a rogue site trying to get my details. What would be fair is hard to say, but events like this if handled well could keep customers, doing the bare minimum will mean others will take their business elsewhere, at least something fairly token with a sincere apology would probably go a long way. The scope for people seeing problems for a long time from this hack are real.