FlyerTalk Forums - View Single Post - BA Investigating Theft of Personal and Financial Data

Sep 7, 2018, 11:38 am

#512

firstlight

Join Date: Jul 2013

Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards

Posts: 2,351

New email from BA...

Dear Customer,Following our email notifying you about our recent criminal data theft, we wanted to provide you with more information.As you may be aware, from 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised. We’re truly sorry, but you may have been affected.The personal information compromised includes full name, billing address, email address and payment card information. This includes your card number, expiry date and CVV. Unfortunately this information could be used to conduct fraudulent transactions using your account. We recommend that you contact your bank or credit card provider immediately and follow their advice.British Airways has taken steps to prevent any further data theft, the website is working normally, and we are working with the authorities to investigate how this theft occurred.Reimbursement InformationWe’ll reimburse our customers who have suffered financial losses as a direct result of the theft of their payment card details. We’ll also offer credit rating monitoring, provided by specialists in the field, to any affected customer who is concerned about an impact to their credit rating.More information will be available on ba.com, so please check for regular updates.Action you need to takeWe take the protection of your personal information very seriously and would encourage you to review the advice below:1. British Airways will never proactively contact you to request your personal or confidential information. If you ever receive an email or call, claiming to be from us, requesting this information, please report it to us straight away.2. Review your credit card or bank account statements as soon as you can to check for unauthorised transactions or payments. If you suspect fraud, contact your bank immediately.3. Do not respond to, or follow any web links from untrusted sources.Once again, we truly apologise for any worry and inconvenience this criminal activity has caused. Our contact numbers can be found at ba.com, or you can email our Data Protection Officer at [email protected].Yours sincerely

Alex CruzChief Executive Officer

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