Originally Posted by
sinfonia
I booked two rooms during one stay. One room posted and the other did not. In addition, I should have earned about 165K total from the reservation. Instead, I earned 18K.
The stay was booked before the merger, started after the merger.
It's not uncommon for second room to go missing. I think some back-office agents figure only points for one room to be the rule like it is for nights. Did you pickup the folios for both rooms? Submitting a missing stay report may get someone to look at it. Remember, you need to pay for both rooms to get credit, so if someone else paid, you may be out of luck.