Originally Posted by
tim0409
I cancelled my flights eight days ago and I'm still waiting for both a refund of my Avios and the fee. I was really hoping not to have to call them again....
really?!? What a nightmare. They told me up to 72 hours. I called Tuesday and still nothing today. Let me know if you call again. Last time this happened my partner called from Colombia and spoke to someone local who got it actioned on the call so I might try that again if nothing appears today.