Originally Posted by EyeFlyDoc
I found that DL almost always rebooked me on the most logical choice and I rarely had to make changes. The CRC staff was usually stellar although SMS would sometimes be more willing to get creative. I've found the PLT desk to be more hit and miss and generally less helpful than DL SMS. I've also found the ACs to be less inviting than CRCs. Then again it may be part of the adaptation process. I really liked DL before Mullin, Borden, et. al. destroyed it.
Understandable.
I've found CRCs to be a slice of heaven. Never any rudeness, plenty of helpfulness. No difference in treatment from the time when I was a paid CRC member through the time I was PM and therefore a comped CRC member.
ACs have welcomed me warmly even though I've always accessed them as a PLT on an international flight and now as a OW Sapphire from QF.
The PLT and EXP lines have met or exceeded my expectations on numerous occasions. The GM/PM line has been stellar as well but has left me hanging out to dry a couple of times, but otherwise has been very good.
I recommend giving the PLT and hopefully soon the EXP line another chance. They are just part of the reason I choose AA whenever possible.