Originally Posted by
Ditto
There is an e-mail for the PSL?
Yes. Essentially they ask you to send an email in some cases.
In my case, I've used it a couple of times to send a screenshots of a flight that appeared to be available from the website but I wasn't able to book because it gave an error before payment. The PSL was able to construct a reservation and emit a ticket with the price given in the website. But again, first I called them, and then they gave an email where to send the screenshot.