FlyerTalk Forums - View Single Post - Sapphire Preferred/Reserve Lost/Damaged Luggage protection
Old Sep 5, 2018 | 2:29 pm
  #7  
mia
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
10 Countries Visited
20 Nights
2M
20 Years on Site
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,825
Good. I would file with Chase's insurer, even without a receipt for the bag, because the booklet says they "may" request it.

Some of the documentation the Company may request includes, but is not limited to:
• a completed claim form
• a copy of the travel itinerary
• written confirmation that the claim was filed with the Common Carrier
• a copy of the credit card statement that shows the charge for the Common Carrier fare
• a copy of the settlement or denial from the Common Carrier
• copies of receipts for the purchase of replacement items over twenty-five ($25.00) dollars
• copies of original receipts
mia is online now