FlyerTalk Forums - View Single Post - Flight cancelled 3 months out? Southwest will rebook you for worst alternative!
Old Sep 5, 2018, 6:09 am
  #4  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This is all automated and not the product of WN's Board of Directors sitting around trying to figure out how to do the worst to a passenger.

With the cancellation, you have the option of a reroute or a refund. If you don't like the auto-reroute, just call in. Presuming it is available, it is yours.

WN has a lot of IT flaws, but this one is not markedly different than most carriers. It goes without saying that when there is a schedule change or cancellation, you need to check your record like a hawk until it is where you want it to be.
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