My account was in pretty good shape, but I was missing $148,XXX points and 20 nights from a new Chase Business card. I spent two hours on the phone with them tonight to fix it, and I ended up with only the points from the Chase Business card and 20 total nights. I can't access my reservations. I'm missing 100 nights. My status is reduced to Platinum.

This was my third two hour call since the merger. I'm going to have a minimum of 8 hours invested in this with another call, and I can't bill them for it. This is the biggest clusterfart of a merger that I've seen since United and Continental tried to merge. Hyatt may be the winner for me. I'm just about fed up.