Flight cancelled 3 months out? Southwest will rebook you for worst alternative!
After Southwest cancelled my connecting flight for a December ATL-ISP itinerary (which would have included one stop and a plane change at BWI), they rebooked me for a two-stop ATL-IND-BWI-ISP itinerary instead of a far more convenient ATL-ISP flight with one stop at MCO and no plane change. Could this be due to the fact that the preferable itinerary was now pricing at $306 while their routing priced at $107? Had I not jumped on this immediately and spent one hour on the phone with Southwest at 11:15 p.m.,(WGA fares were almost sold out for my preferred flight) I could very well have been stuck with their choice. An e-mail to customer service asking about how their cancellation/rebooking decisions are made proved fruitless. Just a reminder to move as quickly as possible on any flight change!