Originally Posted by
Mirk
Are all the calls picked up by agents dedicated to the Platinum service line? I've had to call past midnight in France a few times and I every single time, I was under the impression that I was talking to a regular agent (impression based on the level of comprehension of the problem, the willingness to help, the competence etc).
In the same way, can you confirm if the Ultimate TA line is taken over by Platinum line after 8 pm ? Thanks