Originally Posted by Cris L
Earlier this year I had an issue with a paid ticket award upgrade showing up in my account with 0 miles
This seems to be a new 'feature' introduced for 2004, I never had this happen before this year. I got the feeling the FD computer now picks up some/most/all 'D' class bookings as non-mile earning free tickets
Am now awaiting a resolution for a similar issue. Goodwill points not expected, but welcome