Are all the calls picked up by agents dedicated to the Platinum service line? I've had to call past midnight in France a few times and I every single time, I was under the impression that I was talking to a regular agent (impression based on the level of comprehension of the problem, the willingness to help, the competence etc).
Does it bother you if we call to assist on the travel issue of a relative like for example partner/children flight gets cancelled or delayed?
Is there any separation between AF Platinum line and KL platinum line? Why since it's FlyingBlue Platinum and Tarom is part of FlyingBlue, you're not able to assist for Tarom's flights?