Originally Posted by
pwdump
This is brutal. That is why I am really stuck in limbo right now. Have a reservation and no flexibility in my dates, no award availability currently, and no way to get the difference refunded. Grrrr
I have had luck in having points manually adjusted for a stay later this week. Agent knowledge of this seems to be scattered at best, but insisting it's possible and asking for a supervisor should help.
This thing is beyond botched, but I think we all know that by now...