FlyerTalk Forums - View Single Post - Cancelling/Changing Old SPG Reservations Post Aug 18 - Points Refund Delay
Thread: Cancelling/Changing Old SPG Reservations Post Aug 18 - Points Refund Delay
View Single Post
Old Sep 4, 2018, 9:03 am
  #96  
pwdump
 
Join Date: Mar 2005
Posts: 134
Originally Posted by johnsmith
took an hour last night, but I was able to cancel an award booking (made pre-Aug 18) and get the points back. Can't believe thats seen as a win, but it happened...
Took 2 agents and a supervisor, but I canceled a booking made for 420k points, got the points back, and rebooked for 200k points for a different date a few weeks later. no ability on the SPG side to adjust the original reservation and refund the points difference -- kind of crazy, but...
This is brutal. That is why I am really stuck in limbo right now. Have a reservation and no flexibility in my dates, no award availability currently, and no way to get the difference refunded. Grrrr
pwdump is offline  
Reply