Originally Posted by
Ditto
What type of tickets can we book through the platinum line? I'll be a bit more specific, sometime ago I was looking to book a rather complex itinerary with mixed-cabin, mix of AF/KL and code share flights and originating outside NL/FR, it was available in matrix ITA, but not on the local AF/KL website, nor could the local ticketing office assist.
I tried the platinum line who advised they can see the fare, but they cannot ticket it because of the POS, nor would they contact the local office to see why they can't seem to be able to ticket it.
Short version : The same as on the website.
Long version : It depends. Even for us, some routings are impossible to book, for reasons that I cannot even begin to understand. Fare rules and flight combinations depend on some factors that are way outside of my (if not our) knowledge.