What type of tickets can we book through the platinum line? I'll be a bit more specific, sometime ago I was looking to book a rather complex itinerary with mixed-cabin, mix of AF/KL and code share flights and originating outside NL/FR, it was available in matrix ITA, but not on the local AF/KL website, nor could the local ticketing office assist.
I tried the platinum line who advised they can see the fare, but they cannot ticket it because of the POS, nor would they contact the local office to see why they can't seem to be able to ticket it.